Frequently Asked Questions

Let our dedicated team take care of you every step of the way. 

From answering any queries you might have, to carefully processing and ensuring quick delivery of your order, we are industry professionals who are here to help. We look forward to sharing the Creative Nails experience with you.

Are these genuine CND products?

Yes they certainly are. Creative Nails has a direct relationship with Revlon/CND.  We are the only official distributor of these products in New Zealand. If your product is not performing the way you would expect, let us know. We have the full support of CND.

Where is my order / how long should I expect delivery?

Once your order has been shipped you will receive an email notifying you of the tracking details. You will be able to track your order until it arrives. Every day our team checks on orders in transit and in the event of an unexpected delay, our team will contact you. If you have any concerns, please contact us.

Nationwide orders will be delivered in 1-3 working days.

If a product is not in stock can I place it on backorder?

Yes, we keep a large stock level in New Zealand however if the item is out of stock the best thing to do is to place the item on backorder. Then as soon as it is available we will not only contact you but we will hold it for you as well! 

If you would like to place a large order, please contact us directly. 

When are your next classes? 

Check out our upcoming classes under education, or join our mailing list to stay up to date. As far as possible, we try to tailor the classes we have on offer according to demand, so please let us know if you have any requests. Classes are an excellent way to obtain in-depth training and certification for yourself and your employees.

I need help with which products to choose.

Our knowledgeable team are always happy to help you get the very best out of our products. If you are unsure about which systems will provide the best results for you, please give us a call or book a time with one of our team. 

Search our popular product queries

Does the CND Shellac system include the base coat, colour coats, top coat and CND LED Lamp?

Yes, all Shellac Base coats, Colours and Top Coats are tested with the CND LED Lamp and the entire system works together to provide proven results.

Can the Shellac Brand 14+ Day Nail Colour system be used with other nail lamps?

The CND LED Lamp is the only lamp tested with CND products and are proven to provide proper cure and optimum performance for CND products. Other lamps do not have the same technology that these lamps use.