Refund policy

8. RETURN OF GOODS
8.1. Inspired will refund or exchange any product found to be faulty only in accordance with the terms of this clause.
8.2. Inspired will not accept the return of goods for credit or any other purpose unless Inspired first receives notification of the faulty goods within two (2) working days of receipt by the Customer and the goods have been returned within 7 days of delivery to the Customer. Return freight will be at the Customers cost, unless the reason for the return of the goods is error on the part of Inspired. This clause is subject to clause 8.3.
8.3. No return of goods shall be accepted by Inspired (even if Inspired agree to do so) if they have been opened or tampered with by the Customer or any other person or if they are goods expressly sold on a non-return basis. Where goods are returned to Inspired but not accepted they shall be returned to the Customer at the Customer’s expense and the full price will remain payable by the Customer.
8.4. Receipt by Inspired of any goods returned other than in accordance with clause 8.2 shall not constitute nor be deemed to constitute acceptance by Inspired of the return of the goods for credit or any other purpose.
8.5. Products cannot be returned on the basis of an unsatisfactory colour choice being made by the Customer.
8.6. Products must be returned to the head office of Inspired and not to any sales representatives or agents.
8.7. Any goods ordered by the Customer without the correct stock codes will not be exchanged.
8.8 If goods are returned 15% re stocking fee applies.